What to Do if You Lose Your Social Security Card in 2025

Losing your Social Security card is never fun, but don’t worry, you can handle this. Acting fast and knowing your next steps can protect your ID, benefits, and finances.

Recently, the Social Security Administration (SSA) updated some policies that may affect you. New identity rules now require in-person verification for many card replacements or benefit changes — no more doing it entirely online or by phone. And with staffing cuts and increased demand, expect longer waits and appointment delays, even if you start online.

But don’t let all that scare you. We’ve got a step-by-step guide to help you get through it smoothly.

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Key Takeaways

• You might not need a new card; just knowing your number is often enough.

• SSA now requires in-person visits for many replacements due to stricter ID checks.

• Online replacement is only available for certain users with verified accounts.

• Long waits are common at SSA offices, even with an appointment.

• Replacements take 7–14 business days once your request is processed.

• Monitor your credit and take steps to prevent identity theft if your SSN is lost.

• Getting a new SSN is rare and only allowed in serious cases of fraud or danger.

1. First, do you really need a new card?

Not necessarily; you usually only need to know your SSN, not carry the physical card. But eventually, you will need a replacement if you’re:

• Starting a new job

• Applying for benefits or a REAL ID

• Updating certain official records

2. In-person verification is now common.

Online or phone requests are still available, but if you can’t fully verify your identity online, you must visit an SSA office in person. This applies especially to:

• SSN card replacements

• Benefit changes (retirement, direct deposit, name, address)

SSA now processes direct deposit changes within one business day (online or in person) once your identity is verified.

3. Appointments help, but wait times are getting long.

While the SSA has expanded appointment scheduling to help manage demand, wait times of hours are still common, even with an appointment. Phone support isn’t much faster, with call wait times often reaching 90 minutes or more.

Expect delays and plan accordingly when visiting a Social Security office. Ongoing staff shortages and the suspension of key programs have created heavy backlogs at many field offices, leading to increased foot traffic and longer service times. You may also encounter system outages or additional identity verification steps that could require multiple visits to complete your request.

If your service is delayed, the SSA typically provides a temporary receipt confirming that your application is in progress.

4. How to apply (and what you'll need).

Applying for a Social Security card, whether it's your first or a replacement, involves specific steps and the following required documents:

• Valid photo ID (driver’s license, passport, state ID)

• Proof of U.S. citizenship or immigration status (e.g., birth certificate)

• If applicable: marriage certificate, court order, etc.

• No photocopies, only originals or certified documents accepted.

If you're eligible to apply online (SSA.gov)

This is the easiest and fastest option, but it only works if you're a U.S. citizen age 18 or older, have a valid U.S. mailing address, a driver’s license or state ID from a participating state, and you're not requesting a name change or other updates to your record.

Steps:

1. Go to ssa.gov/myaccount and log in or create a my Social Security account.

2. Click “Replace your Social Security Card” under the services menu.

3. Answer a few questions to confirm eligibility.

4. If approved, your new card will arrive in about 14 business days, and you won’t need to go to an office at all.

5. If the system can’t verify your identity, you’ll be prompted to schedule an appointment for in-person verification.

If you're applying in person (no SSA.gov account)

If you’re not eligible to apply online (or otherwise prefer not to) you’ll need to handle it the old-school way. Keep in mind that walk-ins are no longer accepted at most SSA offices, so an appointment is required.

Steps:

1. Fill out the SS-5 form (Application for a Social Security Card). You can print it at home or pick one up at a local SSA office if needed.

2. Call 1-800-772-1213 to schedule an appointment at your nearest Social Security office (buckle up for a long wait on the phone to even make the appointment — more on that in a sec).

3. Gather your documents (as detailed above).

4. Arrive on time for your scheduled appointment and check in using the office kiosk or mobile check-in instructions.

5. Once your appointment is complete, your replacement card will be mailed to you in about 14 business days.

5. Don’t ignore identity theft risks.

Losing your Social Security card can open the door to identity theft, especially for older adults. It's crucial to stay vigilant and protect your identity. Here's how:

• Monitor your credit reports: Regularly check your credit reports for free at AnnualCreditReport.com. This allows you to spot any suspicious activity early.

• Set up fraud alerts or credit freezes: Consider placing a fraud alert on your credit file or, for stronger protection, a credit freeze. These steps make it harder for identity thieves to open new accounts in your name.

• Review account activity: Keep a close eye on your bank statements and other financial accounts. Look for any transactions you don't recognize.

• Report suspected identity theft: If you suspect you're a victim of identity theft, report it immediately to the Federal Trade Commission (FTC) at IdentityTheft.gov.

6. Can you get a new SSN?

Getting a new Social Security Number (SSN) is an incredibly rare event, since the Social Security Administration (SSA) typically assigns one number for life. This isn't a casual request; you can't simply change it because you lost your card or want a fresh start financially. The SSA only considers issuing a new SSN under very specific and dire circumstances.

The most common reason for a change is ongoing identity theft where your current SSN is continuously being misused, and all other attempts to resolve the issue have failed. You'd need to provide compelling evidence, like police reports and proof of continuous harm. Another critical reason is a proven threat of personal harm, harassment, or abuse where your SSN is actively being used to track or endanger you; think severe cases of domestic violence or stalking, backed by official documentation. People who are part of witness protection get new Social Security Numbers. 

Finally, in extremely rare administrative errors, like your SSN being accidentally assigned to someone else, the SSA would also issue a new one. In any of these situations, be prepared to submit extensive documentation and evidence to support your request.