Question 1

How do I reach BenefitKarma support?

Accepted Answer

You can reach our team by phone at (866) 201-2604 or by submitting the contact form on this page. We respond to most messages within one business day. For benefits-specific questions, our free tools and guides are usually the fastest way to get an answer.

Question 2

Can BenefitKarma file my VA or Social Security claim for me?

Accepted Answer

No. BenefitKarma is an educational platform, not a law firm or claims agent. Our tools and guides help you understand your options. When you're ready for hands-on help, we can connect you with a vetted accredited representative or attorney who specializes in your situation.

Question 3

Is the information I share on the contact form private?

Accepted Answer

Yes. Anything you submit goes only to our internal support team. We don't sell or share your contact information, and we never use it for advertising. See our Privacy Policy for full details on how we handle data.

Question 4

What kinds of questions can your team help with?

Accepted Answer

We can help you find the right tool, explain how something on the site works, fix account or login issues, and point you to trustworthy resources. We can't issue benefit decisions, give legal advice, or speed up VA or SSA processing — those decisions belong to the agencies.

Question 5

How quickly will I hear back?

Accepted Answer

Most messages get a reply within one business day. If you reach out over a weekend or holiday, expect a response by the next business day. Urgent benefit deadlines should always be confirmed directly with the VA, SSA, or your accredited representative.

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