Updated Reviewed by the BenefitKarma editorial team
Tennessee Benefits: One DHS Customer Portal, Food Stamps (SNAP), EBT & Medicaid
Help in Tennessee, made simpler.
Find food assistance, healthcare, housing help, and other support programs available to Tennessee residents. We help you navigate state and federal benefits.
How to Apply Online in Tennessee with One DHS Customer Portal
One DHS Customer Portal is Tennessee's official online system for applying for public benefits. With One DHS Customer Portal, you can make an account, apply for help online and check on your case. Programs differ by state, so use the table below or One DHS Customer Portal itself to see what you can apply for there.
| What you can apply for | Through One DHS Customer Portal? |
|---|---|
| SNAP (food stamps) | Check with the agency |
| Medicaid | Check with the agency |
| TANF / cash assistance | Check with the agency |
| Child care help | Check with the agency |
| Unemployment | Check with the agency |
- Create an account: go to One DHS Customer Portal, choose the option to create an account, and enter your email and a password you will remember.
- Log in: return to One DHS Customer Portal and sign in with the username or email and password you created.
- Check your application status: after you sign in, open your account or case page to see where your application stands.
- If you are locked out: use the "Forgot password" or "Forgot username" link on the One DHS Customer Portal sign-in page. If that does not work, call the help line listed on One DHS Customer Portal.
If you live in Tennessee, start here.
Pick what you need today, then use the official links to apply. Stuck? The Local Help section further down connects you to people near you.
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Healthcare in Tennessee: Medicaid, CHIP & Marketplace Plans
State Agencies & Contacts
Tennessee Department of Health
Primary
Oversees public health programs and TennCare enrollment assistance
Programs in Tennessee
TennCare (Tennessee Medicaid)
45 days; 90 days for disability-based applications processing
What it helps with
Comprehensive health coverage including doctor visits, hospital care, prescriptions, and preventive care
Who it's for
Low-income adults, children, pregnant women, elderly, and disabled individuals
Asset Limit: $2,000 for individuals; $3,000 for couples (aged/disabled only)
Required Documents
- Photo ID
- Proof of income
- Proof of Tennessee residency
- Social Security numbers
- Immigration documents if applicable
How to apply
- Apply online at TennCare Connect
- Apply through healthcare.gov during open enrollment
- Apply at local DHS office
- Call 1-855-259-0701
Healthcare and Medicaid questions in Tennessee
Tennessee has not adopted Medicaid expansion, so coverage for adults is limited. Eligibility generally requires being pregnant, a parent with very low income, age 65 or older, or having a qualifying disability. Children usually qualify at higher income levels through CHIP. Adults who do not qualify may be eligible for subsidized Marketplace coverage instead.
Apply through Tennessee's Medicaid agency online, by phone, or in person at a local office. You can also apply through HealthCare.gov, which routes your application to Tennessee. In many cases the same application covers SNAP and cash assistance. Coverage can be retroactive up to three months before your application if you had medical bills and were eligible then.
Medicaid in Tennessee covers doctor visits, hospital stays, emergency care, lab work, X-rays, prescriptions, preventive care, and long-term care services. Federal rules require coverage of these core benefits in every state. Children enrolled in Medicaid receive comprehensive dental, vision, and hearing coverage. Adult benefits vary more from state to state.
Children on Medicaid receive comprehensive dental coverage, which federal law requires in every state. Adult dental coverage is optional for states and varies widely — some cover routine cleanings and fillings, others cover only emergency extractions for pain or infection. Contact Tennessee's Medicaid agency to confirm what your specific plan covers.
Medicare is a federal health insurance program primarily for people 65 and older and for some younger people with disabilities. Eligibility is based on age or disability and work history, not income. Medicaid is a joint federal-state program based on income. You can have both, which is called dual eligibility.
You may qualify for subsidized coverage through the Health Insurance Marketplace, where tax credits often reduce premiums substantially. Tennessee residents can also look into CHIP for children, which has higher income limits than adult Medicaid. If you have high medical bills, some states have a medically needy or spend-down pathway that counts those costs against your income.
Local Help Near You
We'll show you offices and services in your area.
Need immediate help?
Call or text 211 to connect with local services for food, housing, healthcare, and more. Available 24/7 in most areas.
Tennessee Statewide Hotlines
- • General assistance: Contact your local Department of Social Services
- • Veterans: Contact your County Veterans Service Officer
- • Housing: Contact your local Public Housing Authority
Last reviewed: August 12, 2026
Quarterly updates
Official Sources
Important Notice
BenefitKarma is not a government agency. This page is for educational purposes only. We do not decide eligibility for any benefits or programs. Official program offices make all eligibility decisions. Always verify information with the official program website before applying or sharing personal information.
Common questions about Tennessee benefits
Start with the Quick Start buttons above. Each one takes you to the official state agency that handles that program. Tennessee also has 211 hotlines for immediate assistance.
Most programs offer online applications, but you can also apply by phone or in person. Check the agency website for all available options.
You usually have the right to appeal. The denial letter will explain why you were denied and how to appeal.
Tennessee residents can apply for food assistance through SNAP, health coverage through Medicaid, housing help through Section 8 and public housing, cash assistance through TANF, unemployment insurance after a job loss, and utility help through LIHEAP. Veterans and people with disabilities have additional programs. Most are income-based, and you can receive several at once.
Most Tennessee benefits run through your state's human services agency. You can find the application portal, phone number, and local office locations for Tennessee through the USDA state directory. One application often covers SNAP, Medicaid, and cash assistance together. Unemployment and VA benefits use separate applications through different agencies.
Yes. SNAP and Medicaid are separate programs with separate rules, and receiving one does not disqualify you from the other. Many Tennessee households qualify for both. In most cases you can apply for both on the same application. Getting SSI or TANF can make you automatically eligible for SNAP.
You will generally need photo ID, Social Security numbers for everyone applying, proof of Tennessee residency such as a lease or utility bill, proof of income like recent pay stubs, and proof of housing costs. Immigration documents are required for non-citizen applicants. Missing documents slow processing but should not stop you from applying.
You can request a fair hearing. For SNAP you have 90 days from the date of the decision to request one, and you can do it by phone, in writing, or in person at your local office. An official who was not involved in your case reviews the facts. If you appeal within 10 days, benefits may continue during the review.
No, but eligibility for non-citizens is limited. For SNAP, lawfully present non-citizens generally qualify if they have lived in the U.S. for at least five years, receive disability-related assistance, or are children under 18. Undocumented immigrants are not eligible for SNAP. Children may still qualify even when adults in the household do not.
One DHS Customer Portal is the official online benefits portal for Tennessee. It is the state system you use to apply for public help online, make an account and check on your case. To see exactly which programs it covers, visit One DHS Customer Portal or contact your state benefits agency.
To log in to One DHS Customer Portal, go to the official One DHS Customer Portal website and choose the sign-in option. Enter the username or email and the password you used to make your account. If you do not have an account yet, create one first, then sign in to apply or check your case.
You may be able to apply for food stamps (SNAP) through One DHS Customer Portal, but confirm it on the portal itself. Sign in to One DHS Customer Portal and look at the list of programs you can apply for. If SNAP is not listed, contact your local Tennessee benefits office for the right way to apply.
If you are locked out of your One DHS Customer Portal account, first use the "Forgot password" or "Forgot username" link on the One DHS Customer Portal sign-in page. If that does not work, call the help line listed on the One DHS Customer Portal website. Have your name, date of birth and case number ready when you call.
Unemployment questions in Tennessee
File a claim with Tennessee's unemployment agency as soon as you lose work. The Department of Labor's site at unemployment.gov routes you to Tennessee's filing portal. You will need your Social Security number, driver's license or state ID, and the names, addresses, and employment dates for every employer from the past 18 months. After filing, you must certify weekly or biweekly.
Weekly benefits in Tennessee range from $55 to $325. Your amount is based on wages earned during your base period, typically the first four of the last five completed calendar quarters. Most states replace roughly half of prior weekly wages up to the maximum. These figures are effective as of January 2026.
Tennessee provides 12–20 weeks of regular unemployment benefits within a benefit year. The exact number depends on your earnings history, and some states reduce available weeks when the state unemployment rate is low. Extended benefits may become available during periods of high unemployment.
You generally qualify if you lost your job through no fault of your own, earned enough wages during your base period to establish a claim, and are able to work, available for work, and actively seeking it. Quitting voluntarily or being fired for misconduct usually disqualifies you, though quitting for certain good causes may still qualify.
Yes, unemployment benefits are taxable income at the federal level and must be reported on your federal return. You can choose to have 10% withheld for federal taxes when you file your claim, which prevents a surprise bill. State tax treatment varies — some states tax benefits, others exempt them entirely.
Tools to help you apply in Tennessee
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